This website is operated by NEW FASHION ONLINE. Throughout the site, the terms “we”, “us” and “our” refer to NEW FASHION ONLINE. NEW FASHION ONLINE offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and / or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and / or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and / or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and / or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Kwikweb. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country of residence, or that you are the age of majority in your country of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. 

RETURN POLICY OF NEW FASHION ONLINE

Can I return an item?

Yes! You absolutely can!  Simply inform us at New Fashion Online of your decision to return an item within 14 calendar days of delivery to you for a full refund.  You can inform me by simply sending an e-mail or fill in the contact form with your decision to do so. Please include a reason for your return.  Please make sure that your item has not been worn and that you return it in the original condition and packaging it was sent to you.  If applicable, please make sure that any attachments are included. You are accountable to arrange for the return of the courier at your own cost. COD returns will be rejected, sorry to say. Deliveries must be sent to: NEW FASHION ONLINE, 25 DF MALAN STREET LYTTLETON MANOR PRETORIA CENTURION, 0157, attention: Robson  Unfortunately we cannot collect returns from another destination. Please make sure that you pack the item safely so that it doesn't damage in transit and that the parcel reaches us within 5 working days of informing me of your decision to return the item.  Please obtain a tracking reference number as I cannot be held accountable for any delivery that did not make its way back to me. 

Note that items on sale, or any form of discounted value, coupons or gift vouchers are not eligible for refunds. These items are all available for exchange as long as it is within the exchange timeline as shown below. 

 

What if 14 calendar days have passed?

You are most welcome to return as long as it is within 30 days of delivery to you. If you inform me of your decision to return an item between 15 - 30 calendar days of delivery to you, it is eligible for an exchange. You can inform me by simply sending an e-mail or fill in the contact form with your decision to do so. Please include a reason for your exchange. You may exchange it for a different available size or an entire different garment. Any difference in value will be payable by you and no cash refunds on any lesser value items. Note that the exchanged item is subject to our standard delivery fees as outlined above. 

Please make sure that your item has not been worn and that you return it in the original condition and packaging it was sent to you.  If applicable, please make sure that any attachments are included. You are accountable to arrange for the return of the courier at your own cost. COD returns will be rejected, sorry to say. Deliveries must be sent to:NEW FASHION ONLINE, 25 DF MALAN STREET LYTTLETON MANOR PRETORIA CENTURION, 0157, attention: Robson  Unfortunately we cannot collect returns from another destination. Please make sure that you pack the item safely so that it doesn't damage in transit and that the parcel reaches us within 5 working days of informing me of your decision to return the item.  Please obtain a tracking reference number as I cannot be held accountable for any delivery that did not make its way back to me. 

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Ok, I have returned my parcel for refund/exchange. What are the next steps?

Once I receive your parcel, it will be unpacked and inspected to ensure that the item is new and unworn and that all garment fittings (if applicable) has been included in the return. Please be aware we reserve the right to refuse an item sent back for return or exchange if it is determined that the item has been worn or if it is missing any applicable attachments.  This will be the sole interpretation of New Fashion Online and no debate will be entered into.  

If you are eligible for a refund, we will ask you to send your bank details and return the money into your account within 7 calendar days of receiving the item back. If you are eligible for an exchange, let us know what item and size you would like in its place. Note that the exchanged item is subject to our standard delivery fees as outlined above. 

 

Non-returnable items:

Gift cards

Downloadable software products

Some health and personal care items.

 

Please take Note: To complete your return, we require a receipt or proof of purchase.

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